Paying for Pro, app won’t recognize it

This was my favorite app and the update ruined it. I’m a paying Pro subscriber, but now every Pro feature is locked — each time I tap one, the app tells me to subscribe to something I already pay for. Support hasn’t replied in the app. Restore my Pro access or refund me. Otherwise I’m switching to something simpler, like Opal used to be.

1 Like

Hi @Andres_Magana_B

I’m sorry you’ve experienced this.

A recent issue caused the app to lose track of your account at launch, which made it treat you as a Free user even though your Pro subscription is active. The fix is done and coming in the next update.

In the meantime, fully closing, updating and reopening the app sometimes resolves it. If it doesn’t, please reach out to support directly via Settings > Chat with Support
We will make sure someone follows up, you shouldn’t have had to post here to get a response.