Leaving after 3 years as a subscriber

My subscription is set to renew on July 2, and sadly, I have come to a place where I will rely on the free experience / go to another app.

I have given the app all that I could since the update. I work in software engineering, so I know all about how difficult it is to roll out a redesign and fix all the resultant bugs. I applaud the engineering team for being so active in the past few weeks and fixing things that were broken.

I do not like the redesign one bit – the information density has been completely destroyed, and I don’t have enough flexibility to modify it for my use case. I totally get that retraining my workflows takes time, but I truly don’t understand why changes were made. It would be great to understand what was the intention behind it.

As frustrating as these have been, I have a deal breaker that I don’t see any path for restoration.

I had a shortcut / widget that allowed me to apply a block with basically 2 taps from my lock / home screen. I used an app list that blocked every app save 5 during my gym workouts so I can especially lock in. I can’t tell you how delightful it was to brick my phone in two taps.

That functionality seems completely broken.

  • The widget is completely broken. I had it added as a shortcut to my control panel. Now that button is non-functional.
  • All my app lists are gone. I had one for the gym, one for work, one for vacation. Now I am supposed to either create things one by one, or use the always allowed / never allowed / distracting lists? I read somewhere that this was restored in 4.2.2, but I don’t see it anywhere.

If there is a resolution to this, I might consider going back to the premium offering. But I am truly disappointed in how dramatic this new app update has been.

2 Likes

Hey @Mehran_Nazir ,

Thanks for reaching out and for the thoughtful feedback on the newest version of Opal. Otherwise, thanks for your request to reintroduce more comprehensive Widget options and the Block List feature in the new version of the app. You’ll be happy to know that both features will be going live quite soon. On that note, please update when able here:

Otherwise, if you have any other questions or experience any behaviour you don’t expect, please contact Support in app by navigating to your Settings > Contact Support. There, you may attach a screenshot and/or description of the issue, and we’ll be happy to assist further. We’d also be happy to offer you a discount code for the inconvenience and poor experience you’ve had.

All the best,
Team Opal