Difference in screen time between Apple and Op

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Not sure if this is the right place to post it, so if not, please move or let me know where I should post instead.

Opal is saying I’ve spent almost 7.5 hours on messages this week vs. Apple says 4.75 hours. Is there a difference in the way these two are measured or is this a bug? Is there anything I can do on my end to make it more accurate?

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Hey there,

Happy to help and sorry for the trouble. To sort out any Screen Time tracking or display issues, please reset your connection by taking these steps:

  • Head to your “Profile” tab - “Settings” (accessible from the gear icon in the top right corner) - “FAQs” - “Advanced Features” - Click and hold on “Reset my Screen Time”

Once that’s complete, please wait 24 hours to see if your Screen Time is properly tracked and properly displayed on your “Screen Time” tab. Please note, however, that resetting your Screen Time will not change your tracked time on previous days! If that doesn’t sort out the problem, please don’t hesitate to let our Support team know by emailing support@opal.so, providing evidence (screenshots or videos) of exactly where things are going wrong so we can troubleshoot further.

All the best,
Team Opal